Cancelled flights, baggage delays and a temporary suspension in check-in have blighted the opening day of Heathrow's new £4.3bn Terminal 5. British Airways, which has sole use of the terminal, cancelled 34 flights due to "teething problems" and was later forced to suspend passenger check-in. Technical difficulties also meant major delays in reclaiming luggage.
BA blamed the glitches on problems with "staff familiarisation", which had a knock-on effect on bags and flights.
BA blamed the glitches on problems with "staff familiarisation", which had a knock-on effect on bags and flights.
From the BBC News website
Today someone told me the real reason for the chaos. Apparently the first plane to arrive at Terminal 5 was being flown by a female pilot.
And it took her five hours to park the plane...
